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"Q-Course: Total Quality & Organizational Change Management"Q-Course: Quality & OrganizationBy Bob Legrand New Revised Edition - 2008
Free Quality Course sample - Contents
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Table of Contents1. The Development Process..................... 61.1 The General Development Model ............................ 6 1.2 Development Quality Requirements ....................... 9 1.3 Creating Testable Product Specifications ............. 14 1.4 Modeling Product Properties for Design .............. 18 1.5 UML Modeling...................................................... 22 1.6 Modeling Business Processes ............................... 34 1.7 Use of diagrams in projects.................................. 37 1.8 Quality in the Development Process..................... 38 CMM .................................................................. 38CMMI ................................................................ 42TQM .................................................................. 46PMMM ............................................................... 50P-CMM .............................................................. 511.9 Review of the Development Project ..................... 53 2. Quality in the Organization...................................562.1 Standards in the Project Organization.................. 56 Prince 2 ............................................................ 56ITIL .................................................................. 59CobiT ................................................................ 642.2 General Quality Standards ................................... 68 ISO9001 ........................................................... 692.3 Improvement of the Quality Process.................... 73 2.4 Quality in the Production Process ........................ 79 2.5 Planning of a Development Project ...................... 88 2.6 Risk analysis and risk management ..................... 97 2.7 Use of Metrics in Project Planning...................... 104 2.8 Management of Changes .................................... 110 2.9 Implementation Management ............................ 113 2.10 Management of Project Information.................. 115 3. The Structured Testing Process...........1183.1 Test Process Definitions ..................................... 118 3.2 Test Organization............................................... 122 TMM .................................................................123TMap ...............................................................126TPI ..................................................................127TTCN-3 ............................................................1293.3 Testing the Specifications .................................. 130 3.4 The Test Types ................................................... 135 3.5 The Test Plan ..................................................... 138 3.6 Modelling Functional Tests ................................. 141 Cause-Effect Diagram ......................................141Decision Diagram ............................................1503.7 True Testing and False Testing........................... 153 3.8 Creating Logical and Physical Test Cases ........... 161 3.9 Findings Registration and Handling.................... 170 3.10 Setting up a Test Environment ........................... 172 3.11 Controlled Testing.............................................. 178 3.12 User Interface Testing ....................................... 182 3.13 Automated Testing............................................. 186 3.14 Testing without Product Specifications .............. 193 3.15 Report of Test Results ........................................ 198 3.16 Review of the Testing Process............................ 200 3.17 Case study.......................................................... 203 4. Change Processes in the Organization............2104.1 The Life Cycle of the Organization...................... 210 4.2 Human Processes in the Organization................ 213 4.3 Changes in the Organization .............................. 218 4.4 Change Models applied in Organizations ............ 224 4.5 Q-Course: the Road to Quality............................ 234 Index ....................................................................................236 References ..........................................................................238 Price: US$19.99
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